Stub Hub Complaint
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StubHub scams Sellers, DO NOT SELL ON STUBHUB - TICKETS
I will never sell on StubHub again, as they scam the sellers.
I sold valid tickets on StubHub, and shipped the on time. The buyer then canceled my order, and without even consulting me or contacting me about the issue, StubHub immediately charged my credit card the amount I sold my ticket for 20%!!! StubHub will not investigate claims made by the buyer, so for all I know, the buyer can easily lie and say that the ticket was fake, or say that it was never shipped at all. StubHub takes the buyers word 100% and will immediately CHEAT the seller, without any verification at all. Fortunately, the buyer took a picture of the ticket, which I was able to obtain. From the picture, I was able to SCAN the barcode and prove that the ticket was LEGIT. However, StubHub still did not care and proceeded to SCAM me, not just from my payment, but also take extra money from me.
After multiple conversations with their customer service, and a few hours of phone calls, I got them to reverse the 20% charge. They asked the buyer to ship the LEGIT tickets back to me so I could relist them on StubHub. HOWEVER, the buyer way too long to reship the tickets back, to the point where I could not resell them reasonably. Per stubhub's policies and fan protect guarentee, I asked to be paid, and that I could ship them the tickets so they can own it and do whatever they like with it. It appears still that StubHub does NOT honor their own policies, and talking to their customer service is a brick wall that just repeats the same thing to me over and over again.
DO NOT SELL ON STUBHUB, they will scam you. They don't care about Sellers at all. Their policies and "Fan Protect Guarantee" is a lie. They did not honor it.
I sold valid tickets on StubHub, and shipped the on time. The buyer then canceled my order, and without even consulting me or contacting me about the issue, StubHub immediately charged my credit card the amount I sold my ticket for 20%!!! StubHub will not investigate claims made by the buyer, so for all I know, the buyer can easily lie and say that the ticket was fake, or say that it was never shipped at all. StubHub takes the buyers word 100% and will immediately CHEAT the seller, without any verification at all. Fortunately, the buyer took a picture of the ticket, which I was able to obtain. From the picture, I was able to SCAN the barcode and prove that the ticket was LEGIT. However, StubHub still did not care and proceeded to SCAM me, not just from my payment, but also take extra money from me.
After multiple conversations with their customer service, and a few hours of phone calls, I got them to reverse the 20% charge. They asked the buyer to ship the LEGIT tickets back to me so I could relist them on StubHub. HOWEVER, the buyer way too long to reship the tickets back, to the point where I could not resell them reasonably. Per stubhub's policies and fan protect guarentee, I asked to be paid, and that I could ship them the tickets so they can own it and do whatever they like with it. It appears still that StubHub does NOT honor their own policies, and talking to their customer service is a brick wall that just repeats the same thing to me over and over again.
DO NOT SELL ON STUBHUB, they will scam you. They don't care about Sellers at all. Their policies and "Fan Protect Guarantee" is a lie. They did not honor it.
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Review Rating: 1 out of 5
Reviewed By: risingstars
Company: Stub Hub
Product: TICKETS
Date Added: 9 years ago
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