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Stub Hub Support Ticket - over-priced and no cancellation

Stub Hub Support Ticket

over-priced and no cancellation - Rachael Yamagata

Created By: k0430's Picture k0430 Last Reply: StubHubECC's Picture StubHubECC
Priority Level: [Low] Status: [Closed]
Created: 7 years ago Last Updated: 6 years ago
Department: Executive Customer Care Replies: 1
Product: Rachael Yamagata

I paid $134 for two tickets that I would have gotten for $30.

My order number is 49147615.
It was within an hour of the order, and still cancellation is impossible.

Customer center call does not connect to a representative, so do not tell customers to call customer center to talk about issues.
I am furious, and if the matter stays unresolved I will just have to learn from this and do my best to spread words about my experience with Stubhub, to warn people around me, since that is all I can do.


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Ticket Replies

StubHubECC says: (7 years ago)
Hey there k0430!

We're very sorry for any confusion while using our services. As StubHub is an open marketplace for fans to both buy, and sell tickets, sellers will list ticket prices based on the supply & demand of the event, which may cause tickets to sell at a higher cost than face-value.

We totally understand your frustration, though, and we'd love to help! When reviewing your order, it appears we have processed a partial refund to your account. If you do not feel this was a suficient resolution, please send us an email to yourfeedbackmatters@stubhub.com and we will be happy to follow up with you regarding your experiences.

Thanks for reaching out, k0430!


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