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Stub Hub Support Ticket - Tickets I ordered are not in my account

Stub Hub Support Ticket

Tickets I ordered are not in my account

Created By: chrisandlauraaa's Picture chrisandlauraaa Last Reply: StubHubECC's Picture StubHubECC
Priority Level: [High] Status: [Closed]
Created: 3 years ago Last Updated: 3 years ago
Department: Executive Customer Care Replies: 1

Hi There,

I'm throughly annoyed with StubHub. We ordered tickets in Aug/Sept 2014. We were told tickets would we available to download when an email was sent that said "download tickets now"

We've logged on to our account on separate occasions and there is no record what so ever of our purchase. We have emails and a bank statement that states we bought tickets and a specific order number was given (do you need this?), so why can't we download the tickets?

I've tried to log on to live 24/7 chat on several occasions, and keep being sent to a blank webpage after logging into it. I've also emailed the only email address we have orders@service.stubhub.com.

I would appreciate someone getting in contact with us via email to sort this out

thanks
Chris


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StubHubECC says: (3 years ago)
 0
Hello chrisandlauraaa,

We sincerely apologize for the issues! Please send an email to teamstubhub@stubhub.com with your login email address, billing zip code, and order number so that we can look into this for you. Remember- you're covered under our FanProtect Guarantee which ensures you receive your tickets in time for the event: http://www.stubhub.com/guarantee/.

Thank you for your time, and we look forward to assisting you.

Sincerely,


Social Media Action and Response Team//StubHub
www.StubHub.com
Twitter @TeamStubHub

Executive Customer Care
StubHub.com



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