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Stub Hub Support Ticket - TICKET TAMPERING

Stub Hub Support Ticket


Created By: septimia7's Picture septimia7 Last Reply: septimia7's Picture septimia7
Priority Level: [Emergency] Status: [Closed]
Created: 8 years ago Last Updated: 6 years ago
Department: Executive Customer Care Replies: 2
Product: Metallica Big 4 GA NOT VIP

Between January 27th and and February 18th, an unauthorized party accessed our StubHub account and changed our listing of concert tickets. Originally, we had placed two tickets for sale for approximately $175 each, but the altered listing showed them at $200 each. Additionally, they were listed as "General Admission" tickets, but the altered listing showed them as being in "VIP" status, meaning, in essence, that they were now advertized as being more valuable than they really were. Without realizing that somebody had changed our listing, I authorized a sale that reflected the altered ticket information.

I complained to a StubHub representative, stating that my account had been accessed and altered by an unknown and unauthorized user, but they still held me solely responsible for the transaction and have stated that they do not intend to investigate unless we provide proof that the account's security was breached. All we have is the confirmation email at the time the listing was created, showing the correct ticket info and pricing at that time. We are currently at a standstill in the investigation since we do not have access to your servers and can't say when and from where the account was accessed.

I contacted the FBI, they will investigate!!!
I am requesting you waive the fee of $297.00 for the listing mistake YOU MADE!!!


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Ticket Replies

StubHubECC says: (8 years ago)
Dear septimia7, We are reaching out to you from the Executive Customer Care Department of StubHub. We have read your comment and would like to speak with you personally in regards this situation. If you could email us at yourfeedbackmatters@stubhub.com and include your StubHub order number, a member of our team would be more than happy to follow up with you and hopefully come to a resolution on this.


Executive Customer Care

septimia7 says: (8 years ago)
Problem resolved but I am still concerned about your lack of security. Thanks for responding.

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