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Stub Hub Support Ticket - SCAM

Stub Hub Support Ticket


Created By: Cinderellasam's Picture Cinderellasam Last Reply: StubHubECC's Picture StubHubECC
Priority Level: [High] Status: [Closed]
Created: 5 years ago Last Updated: 4 years ago
Department: Executive Customer Care Replies: 1

I purchased 2 one direction tickets here for around $700 total, and the same tickets were found on another site. I will NOT loose this $700 I spent so I would ask assistance from you on figuring out this problem. I called previously and they said to sell the tickets, but they have not sold.


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Ticket Replies

StubHubECC says: (4 years ago)
Hello Cinderellasam,

Thank you for bringing this to our attention! If we were able to verify with you that these same exact tickets were also being sold elsewhere, we should not have asked you keep the tickets and attempt to relist them. This would put another buyer as well as yourself in jeopardy of violating our FanProtect Guarantee and leaving a buyer with invalid tickets.

At your convenience, please send an email to teamstubhub@stubhub.com with your order number, billing zip code, and StubHub login email address so we can investigate this further. Thank you for your time, and we look forward to hearing from you!


Social Media Action and Response Team//StubHub
Twitter @TeamStubHub

Executive Customer Care

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