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Stub Hub Complaint - u of l eku game - Football game
Stub Hub Complaint

Stub Hub Complaint


u of l eku game - Football game

I purchased 14 tickets only to find out the seller did not have them and I had already paid for them . I found 13 other tickets in other areas only to find out the the promise they may me to replace tickets at what I had purchased them for was false and ask to talk to a manager and was told I would get a call back and never got the call , I ask for a refund and still waiting !!! My son is an attorney and is checking into it , Please do not use this company !!!!!!! You will only be let down

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joeker says: (8 years ago)
they do not care about your situation. long story short, bought tickets on stubhub, money taken out of my account, seller doubled booked the tickets, they call me to offer me INCOMPARABLE options, stubhub told me they would give me other options and not cancel my order, stubhub cancels my order and tells me to allow them for 10 days to refund my money (the game is in 7 days), ran around in circles for 2 hours and they would not resolve the situation even though they mislead me. I BOOKED MY WHOLE TRIP, SPENT THOUSANDS OF DOLLARS FOR THIS SPECIFIC GAME AND NO TICKETS!!!!!!

never EVER use stubhub. if something wrong happens, they will not resolve the situation. Even if they are not at fault, which they were in this situation...


StubHubECC says: (8 years ago)
Daddygib, I am responding to you on behalf of StubHub Executive Customer Care. We have read your review and would like to sincerely apologize for your StubHub experience. We certainly take your comments seriously and it does appear that we may have failed to meet our service expectations in this instance.

As we are not the ticket holders ourselves, we depend on sellers on our site to provide the tickets advertised and we hold them to certain accountability. We keep careful track of our seller accounts and when they cannot fulfill an order or if the tickets they provide are not valid tickets, per our User Agreement, they may face financial responsibilities, account suspension or permanent deactivation. Fulfillment issues and invalid tickets are not the common occurrence on our site. If an order cannot be fulfilled and we cannot replace the order with comparable tickets from our site, the order would then be cancelled and your card would be refunded.

We would like to look into this situation for you, so if you could provide me with more detail regarding your StubHub ticket order, we will find out what had happened on this order. If you could please email me at: yourfeedbackmatters@stubhub.com Attn: Sue, I will more than happy to follow up with you directly.

Executive Customer Care

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