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Stub Hub Complaint - Unethical
Stub Hub Complaint

Stub Hub Complaint



They seem to make profit off people who are naive and do not know better, the first timers of online ticket purchase .

I paid $120+tax($10) and "delivery fee" ($5, which is odd since this delivery is done online), for two tickets that I would have gotten for $30 via other routes.

I found out about this outrageous overcharge soon after, but of course they have no-cancellation policy under terms of use that no-one reads, and the customer center is a joke.
All I can do now is to spread the words to people around me to avoid using this company at all cost, and learn from the mistake myself and be more careful of business like this which is run by people of no ethics.

No cancellation no matter what? Come on.

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meent3 says: (7 years ago)
I paid OVER 3x's what the tickets were worth...THEIR seating chart showed only 16 seats available (I'm sure I'll be told that THEY only had 16...), so in a desperate (stupid) move, I ordered them. I tried to cancel within hours, but was told they were "non-refundable" but I could re-list them for sale... The PURCHASE date on the tickets is FIVE DAYS AFTER I placed my order..the "seller" hadn't even BOUGHT them yet !! I was charged for the tickets before the seller had even BOUGHT THEM !!!! I could NOT have re-sold them because they weren't even PURCHASED YET !!!

StubHubECC says: (7 years ago)
Hey there k0430!

We're very sorry for any confusion while using our services. As StubHub is an open marketplace for fans to both buy, and sell tickets, sellers will list ticket prices based on the supply & demand of the event, which may cause tickets to sell at a higher cost than face-value.

We totally understand your frustration, though, and we'd love to help! When reviewing your order, it appears we have processed a partial refund to your account. If you do not feel this was a suficient resolution, please send us an email to yourfeedbackmatters@stubhub.com and we will be happy to follow up with you regarding your experiences.

Thanks for reaching out, k0430!


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