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Stub Hub Complaint - Stub hub review - Cub tickets
Stub Hub Complaint

Stub Hub Complaint


Stub hub review - Cub tickets

We recently attempted to sell Cubs rooftop tickets on Stub Hub . It is commonly known that Cubs rooftops do not issue tickets; they get your name on put it on a guest list. Stub Hub had the option for rooftop/all inclusive as well as our particular rooftop on their site. Our tics sold and they demanded the physical tic, which we couldn't provide. We explained all of this and they told us we couldn't sell without the tics, which stinks to say the least but on top of that they charged us a 35% markup our sale to find "replacement tics". Anyone that has ever been to a Cubs rooftop knows that there is no replacement for this experience so if they can't sell ours because we can't provide a tic, how did they manage to buy a ticket to another rooftop when none of them issue tickets???? After asking them 4 times and continuing to get the run around we gave up and will never use "stubf*ckers" as we like to call them again and are telling everyone we know how awful their customer service is. It is evident by the significant number of complaints on this site that we are absolutely not alone in our disgust with this company.

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megh0713 says: (8 years ago)
I wanted to write a follow up to my review. We heard from Stub Hub earlier this week and they called to ask us more info about the situation, apologized for all of our inconveniences, and refunded our money. It was unfortunate that we had to go through the headache but in the end they did make it right which we are very thankful for and it has restored some of our faith in the company

StubHubECC says: (8 years ago)
Hello, I’m Dave with the Executive Customer Care Department at StubHub. Your post was brought to my attention and I wanted to reach out to you as quickly as possible to address your concerns. I’m sorry to hear that you experienced some difficulties listing your Cubs Rooftop tickets, however we do not allow sales on our site that do not involve the exchange of physical tickets. I would like the opportunity to research the issue and to discuss it with you directly in order to get a better understanding of both how this was handled by our Customer Service team, and more importantly how it impacted you as a Seller on our site. In order to do that, I ask that you contact me directly at dferraro@stubhub.com. Please include the email address that your StubHub account is registered under and your best contact number and I will be happy to research this further and contact you directly in an effort to make it right for you. I hope to hear from you soon. Thank you.

Executive Customer Care

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