Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Stub Hub Complaint - Stub Hub web site malfunctioned and cost me $500 worth of tickets, they will not take responsibility! - OU vx Texas Tickets
Stub Hub Complaint

Stub Hub Complaint

ADVERTISEMENT

Stub Hub web site malfunctioned and cost me $500 worth of tickets, they will not take responsibility! - OU vx Texas Tickets


I contacted Stub hub about 4 OU vs Texas Tickets for Saturday, October 11, 2014 that I needed to sell. They instructed me to take the tickets to the LMS station in Dallas. I was told to download the app and I could watch the tickets and adjust the price to make sure they sold. I started the tickets high and began to lower the price. I had 2 other tickets for the same game that had sold on Stub Hub right away. It was getting closer and closer to the game time and I finally went and looked at the site and the ORIGINAL high price was all that was showing up. I called stub hub right away and spoke with Dewayne Bodenheimer and he checked their website and agreed that it was their website that was malfunctioning and was not reflecting the correct price of my tickets and he could not get the price to change. He offered me $100 credit on Stub Hub and to wave the fees on my next listing. I declined and told him to have a supervisor call me. She did at 8 pm that night. The game was at 11 am. She told me the same thing only she offered me $200 credit. The tickets were in their possession in Dallas upon their request & I was in Plano. Their webpage malfunctioned and they would not take responsibility! I could have sold those tickets for $200 a piece at the game. My request is that they take responsibility for their malfunctioning web site and give me the face value of my tickets. They would not honor my request. Very Very Poor Business Ethics! Their reasoning was because they did not own the tickets and they were just a secondary ticket market place. Well they sure held my tickets hostage at their LMS ticket office! My tickets were clearly in their possession. I listed the tickets with with what was supposed to be a fully functional web site reflecting my price. Clearly it was not functioning correctly that day! These people make money off of other people's tickets every day but when it's time for them to take responsibility for their malfunctioning website they stink! I got nothing but scripted answers from both employees.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Stub Hub
SUBMIT a ticket
for Stub Hub
WATCH videos
for Stub Hub
More Stub Hub Reviews and Complaints MORE reviews and complaints
for Stub Hub

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments


StubHubECC says: (3 years ago)
 0
Hello downtown,

Thank you for bringing this to our attention. We sincerely apologize for this experience, and would like to look into this further. At your convenience, please email your account email address and billing zip code to teamstubhub@stubhub.com.

Thank you for your time, and we look forward to hearing from you!

Sincerely,

Social Media Action and Response Team//StubHub
www.StubHub.com
Twitter @TeamStubHub


Executive Customer Care
StubHub.com



login with Facebook and share your reviews

More Stub Hub reviews


Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team