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Stub Hub Complaint - Stub Hub Buyers Beware..its a SCAM
Stub Hub Complaint

Stub Hub Complaint


Stub Hub Buyers Beware..its a SCAM

I purchased tickets back on Dec 17, 2013 for the II Divo concert at The Woodlands Pavilion on April 27 2014 for $355. Stub Hub advised that I would receive the tickets by April 24, 2014. On Friday, April 25 I still not have received the tickets. I contacted Stub Hub and they said %u201C Sorry, those tickets are not available, but we will look to find you replacements.%u201D Later on Friday, they said that they had located some tickets at no extra cost. %u201CBETTER SEATS%u201D I asked how I would receive them since it was only two days prior to the concert and I was told that they would email them to me.
On Saturday, I was sent an email from Stub Hub that the email option was not available and it was to late for them to be delivered via UPS that I would have to pick them up at the Will Call window at the pavilion. At the bottom of the email it states that if you elect to pick them up at the Will Call window then you give up your rights for the FAN GUARANTEE.
Since the tickets were a Christmas gift for my wife, I did not have much choice but to elect to pick the tickets up at Will Call. When I spoke to the representative from Stub Hub about my concern about the tickets not being there, he assured me that the tickets will be there and all would be fine.
Day of concert%u2026at 7:00 pm on Sunday I go to the Will Call window at the Pavilion and ask for my tickets. Their reply was %u201CSorry sir, we do not deal with Stub Hub and we do not have any tickets for you. Perhaps you need to go ask someone standing out front if they have your tickets.%u201D I immediately called Stub Hub and they kept me on the phone for over an hour. Their response was %u201CSorry sir%u2026you replied back with the email with the option to pick up the tickets at the Will Call window and it was then your risk and we are not obligated to refund your money.
So I am out of $355.00. Thank you very much for an enjoyable evening and my wife thanks you for a wonderful Christmas present.

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StubHubECC says: (5 years ago)

Please accept our sincerest apologies for this experience. This is certainly not how we want our customers to be treated and as such we'd like the opportunity to look into this further for you.

At your convenience, please email your StubHub email address, billing zip code, and order number to: teamstubhub@stubhub.com. Thank you for your time, and we look forward to working with you!


Social Media Action and Response Team//StubHub
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