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Stub Hub Complaint - Sold tickets, buyer falsely reported them as stolen. Stubhub revoked my payment and charged me for replacement tickets.
Stub Hub Complaint

Stub Hub Complaint

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Sold tickets, buyer falsely reported them as stolen. Stubhub revoked my payment and charged me for replacement tickets.


I sold a pair of festival passes on stub hub . Tickets were delivered without issue, I received my payment and figured it was a done deal. The festival weekend arrives and I get a call from stub hub telling me that my tickets were reported as "stolen" by the person who bought them. Stubhub replaces the tickets at my expense, and also takes the initial payment OUT OF MY BANK ACCOUNT without any notice. NOT OK. If you read the terms and conditions on the stub hub website, it has no mention of how allegedly stolen tickets are proved to be stolen, and states nothing in regards to their ability to revoke processed payments. When I tried to sort out the issue with stub hub they requested a few documents that I was able to provide: receipts, confirmation emails, and anything else proving that I did in fact buy the tickets and they weren't stolen. They then requested a "scan report" from the venue, which shows that the tickets were not scanned (i.e. the buyer didn't use the tickets to get into the venue). I call the venue and try to obtain a scan report, which I'm unable to do because these are proprietary information. I tell this to the stub hub agent, and they say, essentially, that they knew that would happen and they'll review my receipt and documentation and get back to me. Well, even after proving that I purchased the tickets (by providing receipt and confirmation e-mails) they keep the payment from the buyer, and stick me with the bill for replacement tickets. TERRIBLE EXPERIENCE! I lost a ton of money buy selling totally legitimate tickets! stub hub was never able to prove that the tickets were stolen, especially after I provided the receipt! They completely took advantage of me by asking me to produce documents that were impossible for me to obtain. I'll never use stub hub again, and I warn any seller about your vulnerability in this situation.


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Comments


StubHubECC says: (3 years ago)
 0
Hello hungryhank,

We apologize for the hassle you faced while working with us to resolve this issue. We are more than happy to take another look into this for you! Please send an email to TeamStubHub@stubhub.com with the order number, billing zip code, and StubHub login email address.

Thank you for your time, and we look forward to hearing from you!

Sincerely,

Social Media Action and Response Team
www.StubHub.com


Executive Customer Care
StubHub.com



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