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Stub Hub Complaint - Rip Off - Concert tickets
Stub Hub Complaint

Stub Hub Complaint


Rip Off - Concert tickets

What do you call an e-mail that instructs you to copy the contents, labeling the content a ticket. I would call that an e-ticket. Stub Hub guarantees an automatic refund within 30 days for e-tickets. Yet Stubhub refuses to refund my money stating they request return of the tickets for a refund. Lets ignore the fact that stubhub never gave me real tickets, or that tickets used to be delivered via mail, fed ex, or ups and lets forget tickets are usually embossed, have seat numbers, dates etc. Ok, so embrace the new technology, no problem, e-mail me something that looks like a voucher, tell me to print the e-mail and leave me in hopes that when I arrive at the event, they'll accept the printed copies I made and let me in the door. When it comes to a refund though, the new technology stubhub used to get what is loosely called a ticket, to me, stubhub conveniently forgets how to refund their own e-mail. How's that for customer service.

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StubHubECC says: (9 years ago)
Hello. I am following up from the Executive Customer Care Team at StubHub. I have read your post and it appears that you may have had an issue with e-tickets purchased through our website and are currently awaiting a refund. We sincerely apologize for any inconvenience you may have experienced and for any delay you may be encountering. Unfortunately, without knowing the specific transaction or user account involved, I am unable to provide a more detailed response at this time. That said, I would like to look into your situation in detail to try and make it right. If you would like to discuss your situation directly, please send an e-mail to yourfeedbackmatters@stubhub.com, Attn: Dave, and include the transaction number or the e-mail that your StubHub account is registered with. I look forward to speaking with you! Dave Ferraro, StubHub Executive Customer Care.

Executive Customer Care

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