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Stub Hub Complaint - Refund on tickets !? - Spring awakening
Stub Hub Complaint

Stub Hub Complaint


Refund on tickets !? - Spring awakening

I purchased four tickets for spring awakening concert and I payed $580. I received an email that I received tickets so I checked outside that day and tickets were not there. The email said they were delivered on Tuesday by ups but I didn't receive anything. I waited until Friday to see if they would get to my house but they didn't. I called stub hub on Monday to tell them about situation and they told me that I couldn't get a reprint on tickets I never got and I couldn't get a refund of my money . Now I lost $580 and I don't get to go to concert !! I'm very upset with this I want a refund for my money or at least new tickets. The only thing I got offered was a coupon to buy tickets again and pay again for tickets I never received! Never again will I buy tickets from stub hub worst experienced. And all representatives tell you different solutions and then they basically just say oh well and I don't get a solution.

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StubHubECC says: (5 years ago)
Hello Caldera14,

Our apologies for the troubles this has caused you. While this appears to be a UPS issue, we'd like to look into this further for you to see if there is anything else that can be done at this time. At your convenience, please send your StubHub email address, billing zip code, and order number to: teamstubhub@stubhub.com.

Thank you for your time, and we look forward to working with you.


Social Media Action and Response Team//StubHub
Twitter @TeamStubHub

Executive Customer Care

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