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Stub Hub Complaint - Poor customer service
Stub Hub Complaint

Stub Hub Complaint


Poor customer service

This review has been resolved or replied to by this company.
This is just a general comment about your online customer service, so I don't really need a reply. I just want to say that whoever is in charge of customer service at your company desperately needs to be fired. He is doing a truly awful job. Basically, if you say on your website you are going to reply to customer service inquiries within 8 hours, then you should do that. I understand it's the holidays, but bring on more temp staff if you have to! That's how businesses work. I have had three requests in for customer support and two requests in for last minute sales information over the last week. I have yet to hear back from anyone at your company. That is unacceptable. You are not monopoly. There are other companies that do what you do (e.g. Ticket City) and I can take my business elsewhere. Which is exactly what I plan to do in the future.

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StubHubECC says: (7 years ago)
Hey there WarEagle8055!

We're so very sorry for the delay in receiving a response to your requests. We're definitely working hard to resolve this delay, and ensure our fans are always taken care of in a timely manner. Please email your information/Order # to yourfeedbackmatters@stubhub.com, and we will be happy to look ino this for you ASAP. Thanks!


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