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Stub Hub Complaint - Horrible customer service - stubhub customer service
Stub Hub Complaint

Stub Hub Complaint


Horrible customer service - stubhub customer service

The company sent my payment for tickets I sold to a nonexistent paypal account after I had changed my payment method to check immediately after I registered with their site. I immediately contacted them through their company site which promises an "8 hour reply tops", nope! I sent the message again with no reply. I called and again, no response. I sent an email with promises of bad publicity & finally received a response. This took over a week. Their response: you selected paypal, contact them & then we can get the funds back & you can have your check in 2-3 weeks. I replied furiously that was unacceptable so i had to open a paypal account to receive my funds which took an additional 3-4 days bc paypal had to verify & receive the monies again from stubhub bc paypal had sent them back. I am still in contact with the "customer service" team trying to get my fees back from stubhub for all the time, effort, delays, and frustration this has caused me. The last email from stubhub said that I had selected paypal & not check (so I'm the liar now) so they will waive my fees next time I sell tickets on their site. I will never use them for anything again in the future & I certainly will not recommend them to anyone. I verified on my account several times that my payment method was check while my tickets were for sale. The very least they should do is refund my fees, which are outrageous. Stubhub does not know the meaning of customer service and I am spreading the word to anyone who even entertains the thought of using them to sell tickets on their site.

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StubHubECC says: (8 years ago)
Dear danice37, We are reaching out to you from the Executive Customer Care Department of StubHub. We have read your comment and would like to speak with you personally and work with you in regards this situation. If you could email us at yourfeedbackmatters@stubhub.com and include your StubHub order number, a member of our team would be more than happy to follow up with you and hopefully come to a resolution on this.


Executive Customer Care

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