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Stub Hub Complaint - HORRIBLE CUSTOMER SERVICE!
Stub Hub Complaint

Stub Hub Complaint

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HORRIBLE CUSTOMER SERVICE!


HORRIBLE customer service! I placed my order and the next morning at 645 AM was called to confirm it. 2 days later got a call that my order needed to be changed, because the seller backed out. So they issued new tickets... 2 days later get an email saying tickets were cancelled! So I spend an hour on hold trying to find out what was wrong, and they have no record of the changed tickets only the cancelled order, which they refuse to stand behind, SO we have no tickets for a game in 3 days we have trip plans made for. HORRIBLE, take your business elsewhere!!


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Comments


anovia says: (7 years ago)
 0
I am making t shirts up for all my friends and my self to wear to all the venues i attend . its going to say SNUB STUB HUB on the front and on the back its going to say Stub Hub is a scam BEWARE! I hope it works and people wont have to go through what we did



StubHubECC says: (7 years ago)
 0
Hey phandall!

My name is Emilee. I am writing from the Executive Customer Care Team at StubHub.com.

We're so sorry for the hassle that you have faced when trying to purchase tickets and plan your trip. We'd certainly love to help! Please email your Order #'s to yourfeedbackmatters@stubhub.com. We'll be happy to look into your orders and make this right for you!

Thanks,

Emilee D.
Executive Customer Care
www.StubHub.com


Executive Customer Care
StubHub.com



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