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Stub Hub Complaint - Customer Service Sucks! - Tickets for events
Stub Hub Complaint

Stub Hub Complaint


Customer Service Sucks! - Tickets for events

I signed up for an account with Stub Hub to purchase tickets for a concert and entered my information. Upon entering the checkout area, I had to enter my credit card information and delete a total of four times to finally get the system to process the transaction without giving me an error message. Upon receiving the approval confirmation and email, I immediately received another email stating that my transaction had been cancelled due to a concern that they had encountered on their end and that all I needed to do was call their customer service and they would get the issue taken care of. I called and got tangled up in the IVR system from HELL! It is supposed to be voice response but it kept telling me that it didn't recognize my responses and that I needed to state my response to routed to the appropriate area for my concern. It took three attempts to get through this system to a live person named Heidi who was actually very pleasant to speak and apologized for the issues. However, she informed me that she was unable to help me like the email stated and would need to forward my concern to another department for resolution and it would take them at least 24 hours to contact me as they do it via email. I asked her if the transaction had been cancelled and the money refunded and she yes. I informed her that I will never use this service again and I went and bought my tickets through another vendor and had no issues what so ever! Moral of this story, DONT USE STUB HUB!!!!!!

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