Stub Hub Support Tickets All Reviews

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Stub Hub Reviews

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  • Tickets I ordered are not in my account

    Hi There, I'm throughly annoyed with StubHub. We ordered tickets in Aug/Sept 2014. We were told tickets would we available to download when an email was sent that said "download tickets now" We've logged on to our account on separate occasions and there is no record what so ever of our purchase. We have emails and a bank statement that states we bought tickets and a specific order number was given (do you need this?), so why can't we download the tickets? I've tried to log on to live 24/7 chat on several occasions, and keep being sent to a blank... More...
    (Entertainment, Movies, Events)
  • Venue seat relocation

    Hello I sold tickets to Fashion Rocks at the Barclays Center 9/9 order #168008899. I listed and delivered the tickets within the guidelines of the Seller Policy and User Agreement. A couple of minutes before the show I received an email that there has been an invalid ticket claim for the tickets seats number 11-14 in Row 8 Floor 2. The email said I do not need to reply and I will be contacted in the near future after Executive Claims does an investigation. 9 days later I receive another email from Stubhub saying that The tickets in orders 168005352 and 168008899 were being claimed... More...
    (Entertainment, Movies, Events)
  • Stubhub

    Your "Trust and Safety" team cancelled order number 159467153 and deactivated my account. Your customer services have refused to refund me the £897.00 I paid for this order. I understand that I broke your terms and conditions with this order but that does not mean you can keep £897.00 of my money. Please have this money refunded to me. I can no longer access my account so an internal refund isn't possible either. Please fix this. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Ticketmaster canceled my order

    I sold a set of concert tickets on and immediately uploaded a pdf of the tickets. A few days later ticketmaster emailed me telling me my order was canceled and issued a refund. I emailed stubbub letting them know I had to cancel the transaction. Because the price of the concert was so high they changed me over $2,000 for replacement seats for the buyer. I canceled day before the concert. I can't afford to lose over $2,000. Ask for help and was advised there is nothing they can do. I have no choice to dispute with amex but I am out over $2,000! More...
  • Double Charging

    I purchased 2 Bruce Springsteen tickets on January 28th, 2012. Stub Hub charged my credit card twice. Every time I call Stub Hub they promise to take the charges off in 3-5 business days. I've called several times and nothing gets done. They put me on hold for long periods of time but refuse to let me speak to a supervisor. I ask for the name and number of whoever is in charge of customer service and they tell me they don't know who that is. This has been going on for almost a month and it's affecting my credit. More...
    (Entertainment, Movies, Events)
  • over-priced and no cancellation

    I paid $134 for two tickets that I would have gotten for $30. My order number is 49147615. It was within an hour of the order, and still cancellation is impossible. Customer center call does not connect to a representative, so do not tell customers to call customer center to talk about issues. I am furious, and if the matter stays unresolved I will just have to learn from this and do my best to spread words about my experience with Stubhub, to warn people around me, since that is all I can do. More...
    (Entertainment, Movies, Events)
  • A fun event made stressful because of your company

    I bought tickets 22 days in advance to see a comedian. The tickets were marked up by the seller but because the seats were so good I decided to give in and buy the 2 tickets, totaling over 180 dollars. I was charged immediately for these tickets and sent an e-mail confirming them but because they hadn't processed yet, I couldn't yet download them. I didn't have time to download them until the day of the show, about 4 hours in advance (thankfully I did it early enough) The tickets were processed and all looked good to go. I was on the final page to click... More...
    (Entertainment, Movies, Events)

    Between January 27th and and February 18th, an unauthorized party accessed our StubHub account and changed our listing of concert tickets. Originally, we had placed two tickets for sale for approximately $175 each, but the altered listing showed them at $200 each. Additionally, they were listed as "General Admission" tickets, but the altered listing showed them as being in "VIP" status, meaning, in essence, that they were now advertized as being more valuable than they really were. Without realizing that somebody had changed our listing, I authorized a sale that... More...
  • payment delayed & customer service

    The company sent my payment for tickets I sold to a nonexistent paypal account after I had changed my payment method to check immediately after I registered with their site. I immediately contacted them through their company site which promises an "8 hour reply tops", nope! I sent the message again with no reply. I called and again, no response. I sent an email with promises of bad publicity & finally received a response. This took over a week. Their response: you selected paypal, contact them & then we can get the funds back & you can have your check in 2-3 weeks. I... More...
    (Entertainment, Movies, Events)
  • StubHub Not Taking Responsibility For Their Error

    need somebody to look into this and correct this as soon as possible. My credit card was charged and this is a StubHub error NOT MY ERROR. I listed these tickets as “Tickets in my possession” - NOT AS ELECTRONIC TICKETS. I then received notification from StubHub that the tickets were sold and that I needed to email the tickets. I could not email the tickets since they were physical tickets, not electronic tickets. I emailed StubHub and NOBODY RETURNED MY EMAIL!!!!! Then, several days later, I received the email below from StubHub. By then it was too late to FedEx the... More...
    (Entertainment, Movies, Events)
  • Fraudulent Refund

    I read Gregg’s reply here on MeasuredUp and would like your assistance with a problem of my own. I emailed you directly, but hope you will see/reply to this forum. I’ve been a customer/buyer/seller on Stubhub for years, usually purchasing or reselling only a few tickets per year. In February 2010 I resold (and shipped) two tickets thru Stubhub for Jimmy Buffett's (order 31105837) concert. In May, I advertently gave the wrong tickets to my son for this show -- and he presented them for entry. Personnel at the gate indicated that the tickets had already been... More...
    (Entertainment, Movies, Events)
  • unable to download

    on 3/23/10 I ordered tickets from you for a concert in Aug., I was charged $202.93 on 3/24/10 & have been unable to download the tickets. I received a confirmation that tkts are there, every time I try to print them there's a message that the page is unavailable, try again at another time. I have emailed Stub Hub 3 times & called once & have received no help. I know the concert isn't until Aug., but if tkts are there why can't I get them More...
    (Entertainment, Movies, Events)
  • Stub Hub purchase

    I purchased a ticket to a Notre Dame football game to be held on Nov 7 .... I bought the ticket off Stub witha future shipping date ..... as a major seller, I understand this process ..... I am leaving from New York for the game the morning of Nov 4 with 3 tickets ... we are a family of 4 ..... hence the purchase .... after the purchase I was given a ship date of Nov 3 .... after many calls and stories, I have been unable to improve the date .... and do not want to leave with only 3 tickets and have the 4th ticket delivered, perhaps, to my hotel .... I have tried to have... More...
    (Entertainment, Movies, Events)
  • Chicago Cub tickets

    Bought six original hard copy Chicago Cubs tickets for June 14th game from a season ticket holder. Family goes to the game to find out the tickets were resold to Stub Hub. They would not let us into the game. Stub Hub said the season ticket holder only has to give the bar code to resell the tickets on their web site I have the original printed ticket from the Chicago Cubs, they should not be allowed to do this they should have the original ticket in their possesion before resell them. Anyone can sell them twice this way,FRAUD FRAUD How can you sell something you do not have ? Famil More...
    (Entertainment, Movies, Events)


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