Stub Hub Consumer Complaints All Reviews

WELCOME TO MEASUREDUP
We are the online leader in resolving customer complaints.

* Customers use MeasuredUp to get replies from Businesses
* Thousands of Businesses across the country are partnered with us
* Businesses of all sizes follow MeasuredUp everyday to reply directly to your review
* Partner Businesses are alerted each time a new complaint, question or review is submitted

Put MeasuredUp to work for you free and get answers directly from a Business

Submit Your Free Complaint, Question Or Review To A Business



Stub Hub Reviews

Subscribe Subscribe: RSS 2.0 - Atom 1.0
  • Not able to cancel stub hub listings on mobile device



    I listed tickets for over a month and they never sold. I told a friend they could have the tickets. I went on my phone to my stub hub account to cancel the listing, but there was no way to cancel it on my phone. So, the only way I could figure out how they would not sale ( since I couldn't cancel the listing) was to raise the price. But they sold. Now they say I will get charged $40 to drop the sale. But how irritating that I TRIED to cancel the listing a week prior, and COULD NOT via mobile phone. So now I screwed a friend over, or I get charged to cancel the sale. More...
    (Mobile Phones)
    slm8242's Picture   slm8242    0 Comments   Comments
  • Stub Hub Selling Problem



    I bought tickets to a concert in March and was to attend in June, unfortunately unexpected life changes happened and it prohibited me to attending the concert. I posted on the concerts blog page announcing to anyone interested that I was selling my ticket and got no grabs for it. The concert date was coming close and settled to sell it through Stub Hub, even though they charge you to sell your ticket, but I didn't want to lose anymore money than I already had. The sale went smoothly and I sent my ticket out the day it was purchased. Today I received an email from Stub Hub at 3pm(LESS... More...
    (Entertainment, Movies, Events)
    ESC171996's Picture   ESC171996    0 Comments   Comments
  • Order cancelled due to seller's mistake...



    I bought two tickets to a baseball game well below face value two days ago, only to be emailed today telling me that the seller made a mistake in the price so my order is cancelled. Why is the seller's mistake my problem? It should be their responsibility to be sure of the price before posting the tickets, so why is StubHub allowing them to take them back two days after I purchased them? They obviously don't care at all about their buyers, and now I get to awkwardly tell the person I was going with that I no longer have the tickets. More...
    (Entertainment, Movies, Events)
    smeh's Picture   smeh    0 Comments   Comments
  • NO SEATS! General Admissions.



    So I purchased two Season Full Season Pass tickets for the 2015 Dallas Cowboys. I was looking to two seats together. I found two seat and purchased the season tickets. When I was looking for the section and seating on the Stadium map, they were not there. So I contacted StubHud and gave then my seat number and row, come to find out they are standing seats!!!! So I explained that I purchased seats and that it was disclosed on my invoice. The Manger stated that, you don't have seats and the number and row disclosed on General Admissions number is just for inventory control. THERE IS NO... More...
    (Entertainment, Movies, Events)
    malak909's Picture   malak909    0 Comments   Comments
  • StubHub scams Sellers, DO NOT SELL ON STUBHUB



    I will never sell on StubHub again, as they scam the sellers. I sold valid tickets on StubHub, and shipped the on time. The buyer then canceled my order, and without even consulting me or contacting me about the issue, StubHub immediately charged my credit card the amount I sold my ticket for 20%!!! StubHub will not investigate claims made by the buyer, so for all I know, the buyer can easily lie and say that the ticket was fake, or say that it was never shipped at all. StubHub takes the buyers word 100% and will immediately CHEAT the seller, without any verification at all. Fortunately,... More...
    (Entertainment, Movies, Events)
    risingstars's Picture   risingstars    0 Comments   Comments
  • The tickets were invalid!!



    We bought Canucks tickets on stub hub 2 weeks before the game. When we got to the game they said that the tickets had been refunded. Then we went to tomcat master and they said that the tickets had already entered the building 20 minutes ago. This is because the tickets were sold twice. Our tickets were labeled void and we couldn't get in. They said this happens ALL THE TIME because StubHub is a third party advertiser. DONT BUY FROM STUBHUB. More...
    (Advertising)
  • Customer Service Sucks!



    I signed up for an account with Stub Hub to purchase tickets for a concert and entered my information. Upon entering the checkout area, I had to enter my credit card information and delete a total of four times to finally get the system to process the transaction without giving me an error message. Upon receiving the approval confirmation and email, I immediately received another email stating that my transaction had been cancelled due to a concern that they had encountered on their end and that all I needed to do was call their customer service and they would get the issue taken care of. I... More...
    (Entertainment, Movies, Events)
    caliboi76's Picture   caliboi76    0 Comments   Comments
  • PRICE GOUGING



    Purchased parking pass for approx 44$ & was under impression space was great location up front. when i got to lot it was no where near what it stated. guy at parking lot said i should call stubhub & get a refund as they only made 3$ off of each ticket. contacted stubhub & they were idiots, rude & totally unhelpful. said they had nothing to do with the price that each person sold stuff at. TOTAL LIARS!!!! THEY are a big joke! DO NOT USE THEM~~~~ More...
    (Miscellaneous)
    STUBHUBSUCKS2's Picture   STUBHUBSUCKS2    1 Comments   Comments
  • Software glitch that could cost you money



    I had four tickets listed for sale on StubHub for World Series game 6 in Kansas City. At 7:41 on October 28th, the day of the game, two of the tickets sold. Due to a software glitch all four tickets were taken off the buyers' view and no tickets were showing available in my section. I checked that section many times and there were never tickets available for sale the entire time (until 8:01 when I relisted them, but it was too late for them to sell). StubHub refuses to produce any documentation showing that buyers could see my tickets and they refuse to admit there might be a glitch... More...
    (Entertainment, Movies, Events)
    tdelcavo's Picture   tdelcavo    0 Comments   Comments
  • Stubhub--selling tickets on stubhub



    DOn't use stub. It is horrible. I spent an hour on tyhe site uploading tickets to sell. I can to a glitch and all of my work was lost. The sites sucks. I originally said iwas using Internet Exp. and she said that is why I had the problem. I then told her I was misatken. I was using Google Chrome. She then said I needed to use Internet Exploer of Firefox. I am sure Firefox is a good product but it is the minority. I am totally fedup with Stubhub. It sucks and they gouge both parties with fees. More...
    (Entertainment, Movies, Events)
    ericwa's Picture   ericwa    2 Comments   Comments
  • THE WORST SITE & SERVICE SCAM ON THE NET



    THE WORST customer service , I have EVER experienced in MY ENTIRE life, tried to post tickets would not allow debit , then they listed them any way and REFUSED to explain how this was possible and what my method of getting paid was, had me on hold FOR decades, Then some smart ass gets on the phone and tells me I'm an idiot and I WILL NOT yell at him even though I was simply asking how they could list MY tickets without my approval, and failed to contact me regarding how I would be paid AFTER I was told the listing was no good. Then as I TRIED to ask questions I was CONTINUALLY talked... More...
    (Miscellaneous)
    someyoungguy's Picture   someyoungguy    0 Comments   Comments
  • Refund on tickets !?



    I purchased four tickets for spring awakening concert and I payed $580. I received an email that I received tickets so I checked outside that day and tickets were not there. The email said they were delivered on Tuesday by ups but I didn't receive anything. I waited until Friday to see if they would get to my house but they didn't. I called stub hub on Monday to tell them about situation and they told me that I couldn't get a reprint on tickets I never got and I couldn't get a refund of my money . Now I lost $580 and I don't get to go to concert !! I'm very... More...
    (Delivery Services)
    Caldera14's Picture   Caldera14    1 Comments   Comments
  • Stub Hub Buyers Beware..its a SCAM



    STUB HUB BUYERS BEWARE!!! IT IS A SCAM%u2026 I purchased tickets back on Dec 17, 2013 for the II Divo concert at The Woodlands Pavilion on April 27 2014 for $355. Stub Hub advised that I would receive the tickets by April 24, 2014. On Friday, April 25 I still not have received the tickets. I contacted Stub Hub and they said %u201C Sorry, those tickets are not available, but we will look to find you replacements.%u201D Later on Friday, they said that they had located some tickets at no extra cost. %u201CBETTER SEATS%u201D I asked how I would receive them since it was only two days... More...
    (Entertainment, Movies, Events)
    StubScam's Picture   StubScam    1 Comments   Comments
  • SH no different than scalpers



    Dear SH, thanks for buying over 2500 lollapalooza tickets off their site at $250 each so you can sell all of them for over $400. What your doing is ripping people off and should be illegal as scalping is in most states. Your a worthless greedy site. I refuse to give you my business, in which I'm sure you'll survive just fine but eventually your shit reputation will catch up with you so enjoy it while you can and I'll enjoy not going to the festival thanks to you. Douchebags More...
    (Miscellaneous)
    Jjtwrx22's Picture   Jjtwrx22    1 Comments   Comments
  • SO ANNOYED BY THEM



    First of all secondary ticket places should be illegal but especially them!! these people bought almost all of the presale tickets for a band my friends and I we're trying to get tickets for as a present for our friends 18th birthday. they bought them and are now selling them for 5x the actual price! THIS SHOULD BE ILLEGAL! STUBHUB EMPLOYEES AND THE COMPANY ARE TERRIBLE PEOPLE! how dare they take away dreams from not only die hard fans but also young girls who just want to see their favorite band. I HOPE YOU GO OUT OF BUSINESS AND THAT YOU REALIZE HOW TERRIBLE YOU PEOPLE ARE. and I... More...
    (Entertainment, Movies, Events)
    sarawofle96's Picture   sarawofle96    3 Comments   Comments
  • Stub Hub CANNOT handle rescheduled dates



    I used to really like SH and had been using it quite a bit. But since last summer customer service has been declining... now I am DONE with them! I bought Pink tickets for Nov 3rd in MKE - Floor/Aisle. In July I learned I had an out of town trip that weekend so I listed them for sale, planning to go to a diff show in Chicago. Pink fans know she had to reschedule Oct/Nov shows due to a throat ailment. SH emailed noting that my tickets would be valid for the new Jan 9 show OR... OR I could re-list them. I planned to go so did NOT re-list them and noted several times under "my... More...
    (Entertainment, Movies, Events)
    DGC1966's Picture   DGC1966    1 Comments   Comments
  • Stub Hub Takes Too Long to Send Check to Sellers



    I mailed the tickets to the buyer on September 3, and he received and signed for them on September 5. The tickets sold for $190, and I was expecting a check for approximately $165 from StubHub. After two weeks I had still not received my check, so I called StubHub and was told that they my check was mailed on September 7 and should arrive by September by September 23. When the check didn't arrive by Sept. 23, I called StubHub and was told that the check was lost in the US mail. This is a ridiculous assertion. StubHub then said that they would cancel the original check and issue me... More...
    (Entertainment, Movies, Events)
    GaussNewton's Picture   GaussNewton    3 Comments   Comments
  • UPS/Stub Hub UK - lost tickets



    Sale online went well. Tickets posted - all ok. BUT, even when posting tickets correctly, carrier UPS managed to 'loose' the tickets and 6 days after they were received in their depot, they are apparently still there! Buyer is obviously very annoyed and disappointed - S/H have given him refund - why not some replacement tickets? UPS don't seem bothered - not impressed with either company. More...
    (Miscellaneous)
    ke127106's Picture   ke127106    3 Comments   Comments
  • FAKE TICKETS AND NO MONEY BACK



    I purchased tickets for NKOTB June 05 Ottawa, My first set of tickets said they would be here in time however when i tracked them through ups they said they will be there the day after the concert. I called stubhub they gave me "new" tickets, Concert was to start at 7 pm but NKOTB postponed concert to the next evening good thing because Stubhub called me at 7:40 pm on original night to tell me my tickets were invalid. I would have been so embarrassed if i did go in with fake tickets. It has been 8 days so far and still fighting for my money back. More...
    (Entertainment, Movies, Events)
    GiaWedlock's Picture   GiaWedlock    1 Comments   Comments
  • SELLERS BEWARE!!



    This review has been resolved or replied to by this company. I sold a 4-day event pass. A week later, StubHub still had not paid me my money. I contacted their customer service line, and was told two different stories by two different people. First: "Your money was sent, you must call Paypal to ask them to release it to you." Second: It still says it's pending; give it a couple more days." A few days later (I still had not got my money) I called again. This time I was sold that my money had been kept by StubHub to pay for a replacement ticket sold on my behalf over a year ago & that I STILL owed them money! I have never sold... More...
    (Entertainment, Movies, Events)
    JAYMIELM3's Picture   JAYMIELM3    1 Comments   Comments
  • NO MORE STUB HUB



    STUB HUB IS BULL $#*!! IT SCREWS BUYERS AND SELLERS OUT OF TICKETS! WHEN I LOCKED IN AT $125 A TICKET TONIGHT FOR STONES IN VEGAS IT THEN SAYS THE PRICE HAS BEEN LOWERED DO YOU AGREE? OF COARSE I AGREE! I ALREADY AGREED TO $125 PER,. AT THIS POINT IN TIME THE PRICE KEEPS GOING DOWN AND SYSTEM KEEPS ASKING ME IF I AGREE,, THE TICKETS WENT DOWN TO $60 THEN JUMPED BACK UP TO $100 AND I STILL COULD NOT GET THE SYSTEM TO LOCK IN, JUST KEPT ASKING QUESTIONS IF I AGREE. THE SYSTEM SHOULD ONLY ASK IF I AGREE IF THE PRICE GOES HIGHER THAN WHAT I DESIRED TO PAY. THE SYSTEM SHOULD LOCK IN AT... More...
    (Entertainment, Movies, Events)
    NOHUBSTUB's Picture   NOHUBSTUB    0 Comments   Comments
  • STUB HUB WEBSITE IS TRASH!



    STUB HUB IS BULL $#*!! IT SCREWS BUYERS AND SELLERS OUT OF TICKETS! WHEN I LOCKED IN AT $125 A TICKET TONIGHT FOR STONES IN VEGAS IT THEN SAYS THE PRICE HAS BEEN LOWERED DO YOU AGREE? OF COARSE I AGREE! I ALREADY AGREED TO $125 PER,. AT THIS POINT IN TIME THE PRICE KEEPS GOING DOWN AND SYSTEM KEEPS ASKING ME IF I AGREE,, THE TICKETS WENT DOWN TO $60 THEN JUMPED BACK UP TO $100 AND I STILL COULD NOT GET THE SYSTEM TO LOCK IN, JUST KEPT ASKING QUESTIONS IF I AGREE. THE SYSTEM SHOULD ONLY ASK IF I AGREE IF THE PRICE GOES HIGHER THAN WHAT I DESIRED TO PAY. THE SYSTEM SHOULD LOCK IN AT... More...
    (Entertainment, Movies, Events)
    NOHUBSTUB's Picture   NOHUBSTUB    0 Comments   Comments
  • Stub Hub SCAMMED ME



    I listed 8 electronic tickets for Fleetwood Mac April 8 at MSG (StubHub Order# 65154658) I received an email from Stub Hub that 4 were sold on March 30. The following morning I uploaded the tix, following the instructions on their notification email. When it came time to review the file, the PDF file looked odd so I called Stub Hub. I was assured the tickets were fine. The other 4 tix sold in lots of 2 without incident. The night of the show I received an email saying the buyers were denied entrance due to the tix being "invalid." I immediately called Stub Hub and security from... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Mag2109's Picture   Mag2109    0 Comments   Comments
  • Stub Hub Sucks



    Bought Fleetwood Mac Tickets for 4x face ( my choice) back in December Still hadnt received tickets 4 days before concert 4/13 Stub claimed tickets emailed in Dec and said the couldnt be remailed because of my computer equiptment. After 3 hours they admited the problem was on their end and seller never uploaded tickets.I can only hope that they are valid tickets when I go to the concert this Saturday. More...
    (Entertainment, Movies, Events)
    searay's Picture   searay    1 Comments   Comments
  • Unconscionable business practices



    My daughter is a big hockey fan but as a poor person has only been to one game in her life when a friend took her years ago. So her favorite team was playing nearby and I thought to get her a gift. I ordered 2 hockey tickets and was informed I would get delivery that day. The following day, after sending them multiple emails that the tickets didn't arrive and to please cancel the order. I was concerned that tickets would run out - the game is only 2 days away, and indeed, tickets were scarce by that time. So I bought tickets elsewhere. It was then I discovered that StubHub had... More...
    (Entertainment, Movies, Events)
    ldsheridan's Picture   ldsheridan    2 Comments   Comments
  • Horrible experience and customer service



    I can only urge everyone to stop using stub hub. Please read! I bought tickets to a Maroon 5 concert and paid quite a bit of money and this was my first experience using stub hub. The punchline is my wife, best friend and daughter were not allowed into the concert and stub hub's executive care has not done anything despite repeated phone calls and emails. The tragedy is I am a disabled veteran and saved quite a long time to be able to send my wife to this concert. She doesn't get out very often as we are the parents of an autistic adult. The tickets were a birthday present... More...
    (Entertainment, Movies, Events)
    MarkDrabik7's Picture   MarkDrabik7    2 Comments   Comments
  • PAID MORE THAN DOUBLE FOR MY TICKETS!!!



    Bought four tickets as a surprise for a couple of my besties. StubHub charged me $84.00 per ticket, $33.60 for a service fee and $4.95 for delivery. The actual face value of the tickets were only $35.00! ARE YOU FRIGGIN' KIDDING ME? WHAT A TOTAL RIPOFF! Don't be fooled! Don't purchase from StubHub! And no worries these people will eventually go down in some kind of class action suit, just like Blockbuster!! Trust me, when I get the notice in the mail I WILL join that lawsuit! Try to do something nice and get kicked in the ole' danglers! More...
    (Entertainment, Movies, Events)
    gcarpenter74's Picture   gcarpenter74    2 Comments   Comments
  • Stub Hub Non Payment



    My tickets to the BCS Championship game were sold on December 8, 2012. Stub Hub has acknowledged that the purchaser received the tickets. I still have NOT received the funds from the sale of my tickets. They did waive their fee due to their mistake. But have not paid me the $4,700 they owe me. It is now 49 days since they received the funds and their purchasers received my tickets--BUT I have not received my funds. Are they going out of business? Their response to this situation is set forth below. This is now the second time they have said I have to wait another 14 days to receive... More...
    (Miscellaneous)
    artsaw6482mu's Picture   artsaw6482mu    0 Comments   Comments
  • Don't sell your tickets on Stub Hub, the scammed us badly!!



    We put a set of tickets for sale on Stub Hub and when we checked the status, the website told us the listing expired and the tickets did not sell. We relisted the tickets for a lower price and sold them. After we confirmed the sale, and sent the buyers the tickets, Stub Hub told us our original tickets sold to another buyer at the Higher Price. When we explained what happened, they could not explain what happened and then they proceeded to charge me $100 for their error!!!!!!! So now they I've lost $100 plus the $180 difference in ticket price, and we can't get an answer, we got... More...
    (Entertainment, Movies, Events)
    BRLT's Picture   BRLT    0 Comments   Comments
  • STUBHUB SCAMS ME FOR $1700.00



    This review has been resolved or replied to by this company. I am writing to you out of total desperation. I have purchased tickets to the Justin Beiber concert in Miami this upcoming January. My home was burglarized and the tickets were stolen. I have contacted stubhub to have them reprint the tickets and they told me that they are unable to do so because the owner of the tickets said the vendor (ticketmaster) does not want to reprint the tickets. I have contacted both ticketmaster and American airlines arena and they have informed me that they have plenty of time to reprint the tickets before the concert. I bought these tickets for my granddaughter... More...
    (Entertainment, Movies, Events)
    gema1023's Picture   gema1023    3 Comments   Comments
  • Stubhub is illegally holding my money



    This review has been resolved or replied to by this company. I sold 2 tickets for under face value for an event on 11/24/12. Tickets were sold on 11/16/12. As of 12/10/12 I still have not received ANY of the funds. I called Stubhub on Tues 12/4/12 and was told the buyer provided a bad address for delivery. Not my fault, I was told, but that their system was automated so that once Fed Ex scans them as "delivered" that's when payment starts to be issued. Ive NEVER received ONE email from Stubhub telling me there's been a delay. I was promised on 12/4 that payment would be made within a week. Well today is 7 days later and NO MONEY,... More...
    (Entertainment, Movies, Events)
    treesis's Picture   treesis    2 Comments   Comments
  • Learned a very valuable lesson in getting ripped-off.



    Purchased 3 tickets in section 401 for the Miami Jingle Ball concert. Figured being that section (and after checking several web sites), the price was acceptable. I did not expect or anticipate getting a great "deal". However, I did not expect to be ripped-off by paying almost 3 x the face value of the ticket. I will never use Stub Hub again. It would be business savvy of them to post face value and sellers requested price. This would make them more "honest and trustworthy" instead of feeling as if one was getting financially raped just for a concert. One positive... More...
    (Entertainment, Movies, Events)
    Momofgld's Picture   Momofgld    1 Comments   Comments
  • Moving my seats two days before the event



    I purchased three front row tickets to the Dec. 1 Cotto v Trout fight for approximately $5,000 (nearly three times face value). I received the tickets in early November and my tickets were paid in full. The front of the ticket has what appears to be a purchase and/or print date of November 5, 2012. Two days before the event, we received an URGENT! email from StubHub that we needed to contact them. The representative said that MSG made a mistake and printed the tickets twice, which invalidated my original tickets but that the seller was sending the exact same tickets via federal express.... More...
    (Entertainment, Movies, Events)
    FightFan's Picture   FightFan    0 Comments   Comments
  • Awful situation caused by malicious tickets sold by Stubhub



    As anyone that accesses Stubhub, I chose my tickets based on their seats plan and price. I looked for the best seats that I could afford to pay, as it was intended to be a gift for a special person. So I clicked on the seats located on their plan, which corresponded to seats 6,7 at ROW 1, on section B2. Although they were extremely overpriced, I was happy as they were located in the first row (as shown at their plan). Once I got to my seats at the show, I was very satisfied with their location. However, there were more people claiming for the same seats. That was when the staff of the show... More...
    (Entertainment, Movies, Events)
    Guilherme's Picture   Guilherme    2 Comments   Comments
  • Stub Hub presented different prices to different users for same tickets!



    This review has been resolved or replied to by this company. A friend called me for help purchasing Pirates tickets on Stub Hub since they changed their site. I was guiding her verbally over the phone while we were both accessing the site online. We found the tickets she wanted and went through the checkout process, but she had to reset her password. I stayed on the site, but refreshed the screen. When my friend logged back in with her password, the same tickets were $10 more expensive. They still showed the same price for me, even after refreshing the screen, going back to the home page and going through the selection process again. And they... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    jlukondi's Picture   jlukondi    1 Comments   Comments
  • Stubhub is a scam



    I purchased tickets from Stubhub due to hearing a concert was sold out. I should have double checked beforehand, but didn't. Stubhub charged me $75 more than I would have paid for two tickets to see the concert and I ended up with no seats, standing room in the very back where you could barely hear the concert and you sure couldn't see any of it. What a ripoff. I will never purchase from them again. More...
    (Miscellaneous)
    darla253's Picture   darla253    1 Comments   Comments
  • Yanni Tickets



    This review has been resolved or replied to by this company. I purchased tickets thinking I was purchasing from a vendor...oh,way so mistaken. I paid $100 per ticket for three tickets that cost $55.00 each...oh yeah....$165.00 and I paid $300.00...I really thought I was buying from a vendor (until I hit submit) but I was buying from a "fan"...wont do that again....I would definitely check the website when I go to buy a tickets again especialy from a venue that is less than a mile from my home..totally l am bummed in the price (or as my 12 year old would say" I got epically poned....Luara More...
    (Entertainment, Movies, Events)
    bagleylaura's Picture   bagleylaura    1 Comments   Comments
1   2   3   4   Next   Last   


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team