Stub Hub Reviews and Complaints

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Stub Hub Reviews

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  • Not able to cancel stub hub listings on mobile device



    I listed tickets for over a month and they never sold. I told a friend they could have the tickets. I went on my phone to my stub hub account to cancel the listing, but there was no way to cancel it on my phone. So, the only way I could figure out how they would not sale ( since I couldn't cancel the listing) was to raise the price. But they sold. Now they say I will get charged $40 to drop the sale. But how irritating that I TRIED to cancel the listing a week prior, and COULD NOT via mobile phone. So now I screwed a friend over, or I get charged to cancel the sale. More...
    (Mobile Phones)
    slm8242's Picture   slm8242    0 Comments   Comments
  • Stub Hub Selling Problem



    I bought tickets to a concert in March and was to attend in June, unfortunately unexpected life changes happened and it prohibited me to attending the concert. I posted on the concerts blog page announcing to anyone interested that I was selling my ticket and got no grabs for it. The concert date was coming close and settled to sell it through Stub Hub, even though they charge you to sell your ticket, but I didn't want to lose anymore money than I already had. The sale went smoothly and I sent my ticket out the day it was purchased. Today I received an email from Stub Hub at 3pm(LESS... More...
    (Entertainment, Movies, Events)
    ESC171996's Picture   ESC171996    0 Comments   Comments
  • Order cancelled due to seller's mistake...



    I bought two tickets to a baseball game well below face value two days ago, only to be emailed today telling me that the seller made a mistake in the price so my order is cancelled. Why is the seller's mistake my problem? It should be their responsibility to be sure of the price before posting the tickets, so why is StubHub allowing them to take them back two days after I purchased them? They obviously don't care at all about their buyers, and now I get to awkwardly tell the person I was going with that I no longer have the tickets. More...
    (Entertainment, Movies, Events)
    smeh's Picture   smeh    0 Comments   Comments
  • NO SEATS! General Admissions.



    So I purchased two Season Full Season Pass tickets for the 2015 Dallas Cowboys. I was looking to two seats together. I found two seat and purchased the season tickets. When I was looking for the section and seating on the Stadium map, they were not there. So I contacted StubHud and gave then my seat number and row, come to find out they are standing seats!!!! So I explained that I purchased seats and that it was disclosed on my invoice. The Manger stated that, you don't have seats and the number and row disclosed on General Admissions number is just for inventory control. THERE IS NO... More...
    (Entertainment, Movies, Events)
    malak909's Picture   malak909    0 Comments   Comments
  • StubHub scams Sellers, DO NOT SELL ON STUBHUB



    I will never sell on StubHub again, as they scam the sellers. I sold valid tickets on StubHub, and shipped the on time. The buyer then canceled my order, and without even consulting me or contacting me about the issue, StubHub immediately charged my credit card the amount I sold my ticket for 20%!!! StubHub will not investigate claims made by the buyer, so for all I know, the buyer can easily lie and say that the ticket was fake, or say that it was never shipped at all. StubHub takes the buyers word 100% and will immediately CHEAT the seller, without any verification at all. Fortunately,... More...
    (Entertainment, Movies, Events)
    risingstars's Picture   risingstars    0 Comments   Comments
  • The tickets were invalid!!



    We bought Canucks tickets on stub hub 2 weeks before the game. When we got to the game they said that the tickets had been refunded. Then we went to tomcat master and they said that the tickets had already entered the building 20 minutes ago. This is because the tickets were sold twice. Our tickets were labeled void and we couldn't get in. They said this happens ALL THE TIME because StubHub is a third party advertiser. DONT BUY FROM STUBHUB. More...
    (Advertising)
  • Customer Service Sucks!



    I signed up for an account with Stub Hub to purchase tickets for a concert and entered my information. Upon entering the checkout area, I had to enter my credit card information and delete a total of four times to finally get the system to process the transaction without giving me an error message. Upon receiving the approval confirmation and email, I immediately received another email stating that my transaction had been cancelled due to a concern that they had encountered on their end and that all I needed to do was call their customer service and they would get the issue taken care of. I... More...
    (Entertainment, Movies, Events)
    caliboi76's Picture   caliboi76    0 Comments   Comments
  • PRICE GOUGING



    Purchased parking pass for approx 44$ & was under impression space was great location up front. when i got to lot it was no where near what it stated. guy at parking lot said i should call stubhub & get a refund as they only made 3$ off of each ticket. contacted stubhub & they were idiots, rude & totally unhelpful. said they had nothing to do with the price that each person sold stuff at. TOTAL LIARS!!!! THEY are a big joke! DO NOT USE THEM~~~~ More...
    (Miscellaneous)
    STUBHUBSUCKS2's Picture   STUBHUBSUCKS2    1 Comments   Comments
  • Software glitch that could cost you money



    I had four tickets listed for sale on StubHub for World Series game 6 in Kansas City. At 7:41 on October 28th, the day of the game, two of the tickets sold. Due to a software glitch all four tickets were taken off the buyers' view and no tickets were showing available in my section. I checked that section many times and there were never tickets available for sale the entire time (until 8:01 when I relisted them, but it was too late for them to sell). StubHub refuses to produce any documentation showing that buyers could see my tickets and they refuse to admit there might be a glitch... More...
    (Entertainment, Movies, Events)
    tdelcavo's Picture   tdelcavo    0 Comments   Comments
  • Tickets I ordered are not in my account



    Hi There, I'm throughly annoyed with StubHub. We ordered tickets in Aug/Sept 2014. We were told tickets would we available to download when an email was sent that said "download tickets now" We've logged on to our account on separate occasions and there is no record what so ever of our purchase. We have emails and a bank statement that states we bought tickets and a specific order number was given (do you need this?), so why can't we download the tickets? I've tried to log on to live 24/7 chat on several occasions, and keep being sent to a blank... More...
    (Entertainment, Movies, Events)
  • Venue seat relocation



    Hello I sold tickets to Fashion Rocks at the Barclays Center 9/9 order #168008899. I listed and delivered the tickets within the guidelines of the Seller Policy and User Agreement. A couple of minutes before the show I received an email that there has been an invalid ticket claim for the tickets seats number 11-14 in Row 8 Floor 2. The email said I do not need to reply and I will be contacted in the near future after Executive Claims does an investigation. 9 days later I receive another email from Stubhub saying that The tickets in orders 168005352 and 168008899 were being claimed... More...
    (Entertainment, Movies, Events)
  • Stubhub--selling tickets on stubhub



    DOn't use stub. It is horrible. I spent an hour on tyhe site uploading tickets to sell. I can to a glitch and all of my work was lost. The sites sucks. I originally said iwas using Internet Exp. and she said that is why I had the problem. I then told her I was misatken. I was using Google Chrome. She then said I needed to use Internet Exploer of Firefox. I am sure Firefox is a good product but it is the minority. I am totally fedup with Stubhub. It sucks and they gouge both parties with fees. More...
    (Entertainment, Movies, Events)
    ericwa's Picture   ericwa    2 Comments   Comments
  • THE WORST SITE & SERVICE SCAM ON THE NET



    THE WORST customer service , I have EVER experienced in MY ENTIRE life, tried to post tickets would not allow debit , then they listed them any way and REFUSED to explain how this was possible and what my method of getting paid was, had me on hold FOR decades, Then some smart ass gets on the phone and tells me I'm an idiot and I WILL NOT yell at him even though I was simply asking how they could list MY tickets without my approval, and failed to contact me regarding how I would be paid AFTER I was told the listing was no good. Then as I TRIED to ask questions I was CONTINUALLY talked... More...
    (Miscellaneous)
    someyoungguy's Picture   someyoungguy    0 Comments   Comments
  • Refund on tickets !?



    I purchased four tickets for spring awakening concert and I payed $580. I received an email that I received tickets so I checked outside that day and tickets were not there. The email said they were delivered on Tuesday by ups but I didn't receive anything. I waited until Friday to see if they would get to my house but they didn't. I called stub hub on Monday to tell them about situation and they told me that I couldn't get a reprint on tickets I never got and I couldn't get a refund of my money . Now I lost $580 and I don't get to go to concert !! I'm very... More...
    (Delivery Services)
    Caldera14's Picture   Caldera14    1 Comments   Comments
  • Stub Hub Buyers Beware..its a SCAM



    STUB HUB BUYERS BEWARE!!! IT IS A SCAM%u2026 I purchased tickets back on Dec 17, 2013 for the II Divo concert at The Woodlands Pavilion on April 27 2014 for $355. Stub Hub advised that I would receive the tickets by April 24, 2014. On Friday, April 25 I still not have received the tickets. I contacted Stub Hub and they said %u201C Sorry, those tickets are not available, but we will look to find you replacements.%u201D Later on Friday, they said that they had located some tickets at no extra cost. %u201CBETTER SEATS%u201D I asked how I would receive them since it was only two days... More...
    (Entertainment, Movies, Events)
    StubScam's Picture   StubScam    1 Comments   Comments
  • Stub hub takes their time paying the sellers



    Stubhub takes way too long to pay sellers! I sold 4 one direction tickets, which they took 15% of, just for me listing them. If I had known it would have taken this long to get paid, I would have listed them in classified for free! Sold tickets on 4/18....delivered on 4/23.....now it's 4/28 and they're still processing my payment ....then I'll have wait an additional 3-5 days for paypal to deposit the money into my bank account. Never again! I could have made more money and gotten paid upon sale selling a different way. More...
    (Miscellaneous)
    Ckangel999's Picture   Ckangel999    1 Comments   Comments
  • SH no different than scalpers



    Dear SH, thanks for buying over 2500 lollapalooza tickets off their site at $250 each so you can sell all of them for over $400. What your doing is ripping people off and should be illegal as scalping is in most states. Your a worthless greedy site. I refuse to give you my business, in which I'm sure you'll survive just fine but eventually your shit reputation will catch up with you so enjoy it while you can and I'll enjoy not going to the festival thanks to you. Douchebags More...
    (Miscellaneous)
    Jjtwrx22's Picture   Jjtwrx22    1 Comments   Comments
  • Stubhub



    Your "Trust and Safety" team cancelled order number 159467153 and deactivated my account. Your customer services have refused to refund me the £897.00 I paid for this order. I understand that I broke your terms and conditions with this order but that does not mean you can keep £897.00 of my money. Please have this money refunded to me. I can no longer access my account so an internal refund isn't possible either. Please fix this. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • SO ANNOYED BY THEM



    First of all secondary ticket places should be illegal but especially them!! these people bought almost all of the presale tickets for a band my friends and I we're trying to get tickets for as a present for our friends 18th birthday. they bought them and are now selling them for 5x the actual price! THIS SHOULD BE ILLEGAL! STUBHUB EMPLOYEES AND THE COMPANY ARE TERRIBLE PEOPLE! how dare they take away dreams from not only die hard fans but also young girls who just want to see their favorite band. I HOPE YOU GO OUT OF BUSINESS AND THAT YOU REALIZE HOW TERRIBLE YOU PEOPLE ARE. and I... More...
    (Entertainment, Movies, Events)
    sarawofle96's Picture   sarawofle96    3 Comments   Comments
  • Stub Hub CANNOT handle rescheduled dates



    I used to really like SH and had been using it quite a bit. But since last summer customer service has been declining... now I am DONE with them! I bought Pink tickets for Nov 3rd in MKE - Floor/Aisle. In July I learned I had an out of town trip that weekend so I listed them for sale, planning to go to a diff show in Chicago. Pink fans know she had to reschedule Oct/Nov shows due to a throat ailment. SH emailed noting that my tickets would be valid for the new Jan 9 show OR... OR I could re-list them. I planned to go so did NOT re-list them and noted several times under "my... More...
    (Entertainment, Movies, Events)
    DGC1966's Picture   DGC1966    1 Comments   Comments
  • Stub Hub Takes Too Long to Send Check to Sellers



    I mailed the tickets to the buyer on September 3, and he received and signed for them on September 5. The tickets sold for $190, and I was expecting a check for approximately $165 from StubHub. After two weeks I had still not received my check, so I called StubHub and was told that they my check was mailed on September 7 and should arrive by September by September 23. When the check didn't arrive by Sept. 23, I called StubHub and was told that the check was lost in the US mail. This is a ridiculous assertion. StubHub then said that they would cancel the original check and issue me... More...
    (Entertainment, Movies, Events)
    GaussNewton's Picture   GaussNewton    3 Comments   Comments
  • UPS/Stub Hub UK - lost tickets



    Sale online went well. Tickets posted - all ok. BUT, even when posting tickets correctly, carrier UPS managed to 'loose' the tickets and 6 days after they were received in their depot, they are apparently still there! Buyer is obviously very annoyed and disappointed - S/H have given him refund - why not some replacement tickets? UPS don't seem bothered - not impressed with either company. More...
    (Miscellaneous)
    ke127106's Picture   ke127106    3 Comments   Comments
  • FAKE TICKETS AND NO MONEY BACK



    I purchased tickets for NKOTB June 05 Ottawa, My first set of tickets said they would be here in time however when i tracked them through ups they said they will be there the day after the concert. I called stubhub they gave me "new" tickets, Concert was to start at 7 pm but NKOTB postponed concert to the next evening good thing because Stubhub called me at 7:40 pm on original night to tell me my tickets were invalid. I would have been so embarrassed if i did go in with fake tickets. It has been 8 days so far and still fighting for my money back. More...
    (Entertainment, Movies, Events)
    GiaWedlock's Picture   GiaWedlock    1 Comments   Comments
  • SELLERS BEWARE!!



    This review has been resolved or replied to by this company. I sold a 4-day event pass. A week later, StubHub still had not paid me my money. I contacted their customer service line, and was told two different stories by two different people. First: "Your money was sent, you must call Paypal to ask them to release it to you." Second: It still says it's pending; give it a couple more days." A few days later (I still had not got my money) I called again. This time I was sold that my money had been kept by StubHub to pay for a replacement ticket sold on my behalf over a year ago & that I STILL owed them money! I have never sold... More...
    (Entertainment, Movies, Events)
    JAYMIELM3's Picture   JAYMIELM3    1 Comments   Comments
  • NO MORE STUB HUB



    STUB HUB IS BULL $#*!! IT SCREWS BUYERS AND SELLERS OUT OF TICKETS! WHEN I LOCKED IN AT $125 A TICKET TONIGHT FOR STONES IN VEGAS IT THEN SAYS THE PRICE HAS BEEN LOWERED DO YOU AGREE? OF COARSE I AGREE! I ALREADY AGREED TO $125 PER,. AT THIS POINT IN TIME THE PRICE KEEPS GOING DOWN AND SYSTEM KEEPS ASKING ME IF I AGREE,, THE TICKETS WENT DOWN TO $60 THEN JUMPED BACK UP TO $100 AND I STILL COULD NOT GET THE SYSTEM TO LOCK IN, JUST KEPT ASKING QUESTIONS IF I AGREE. THE SYSTEM SHOULD ONLY ASK IF I AGREE IF THE PRICE GOES HIGHER THAN WHAT I DESIRED TO PAY. THE SYSTEM SHOULD LOCK IN AT... More...
    (Entertainment, Movies, Events)
    NOHUBSTUB's Picture   NOHUBSTUB    0 Comments   Comments
  • STUB HUB WEBSITE IS TRASH!



    STUB HUB IS BULL $#*!! IT SCREWS BUYERS AND SELLERS OUT OF TICKETS! WHEN I LOCKED IN AT $125 A TICKET TONIGHT FOR STONES IN VEGAS IT THEN SAYS THE PRICE HAS BEEN LOWERED DO YOU AGREE? OF COARSE I AGREE! I ALREADY AGREED TO $125 PER,. AT THIS POINT IN TIME THE PRICE KEEPS GOING DOWN AND SYSTEM KEEPS ASKING ME IF I AGREE,, THE TICKETS WENT DOWN TO $60 THEN JUMPED BACK UP TO $100 AND I STILL COULD NOT GET THE SYSTEM TO LOCK IN, JUST KEPT ASKING QUESTIONS IF I AGREE. THE SYSTEM SHOULD ONLY ASK IF I AGREE IF THE PRICE GOES HIGHER THAN WHAT I DESIRED TO PAY. THE SYSTEM SHOULD LOCK IN AT... More...
    (Entertainment, Movies, Events)
    NOHUBSTUB's Picture   NOHUBSTUB    0 Comments   Comments
  • Celtic Woman Experience - Indianapolis, In



    I had a difficult situation that was quickly and efficiently resolved by StubHub representative, Patrick. I purchased tickets, following a PBS broadcast of Celtic Woman, thru StubHub. The tickets I purchased were misrepresented by a seller working through StubHub. The seats weren't good, but the show was sold out. There was no way to improve my seating options. I had paid more than twice the facevalue and I decided I didn't want to go to the concert under these circumstances. Patrick was polite and professional. He said he really wanted me to see this special concert, so he... More...
    (Entertainment, Movies, Events)
    lisahowe's Picture   lisahowe    0 Comments   Comments
  • Stub Hub SCAMMED ME



    I listed 8 electronic tickets for Fleetwood Mac April 8 at MSG (StubHub Order# 65154658) I received an email from Stub Hub that 4 were sold on March 30. The following morning I uploaded the tix, following the instructions on their notification email. When it came time to review the file, the PDF file looked odd so I called Stub Hub. I was assured the tickets were fine. The other 4 tix sold in lots of 2 without incident. The night of the show I received an email saying the buyers were denied entrance due to the tix being "invalid." I immediately called Stub Hub and security from... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Mag2109's Picture   Mag2109    0 Comments   Comments
  • Stub Hub Sucks



    Bought Fleetwood Mac Tickets for 4x face ( my choice) back in December Still hadnt received tickets 4 days before concert 4/13 Stub claimed tickets emailed in Dec and said the couldnt be remailed because of my computer equiptment. After 3 hours they admited the problem was on their end and seller never uploaded tickets.I can only hope that they are valid tickets when I go to the concert this Saturday. More...
    (Entertainment, Movies, Events)
    searay's Picture   searay    1 Comments   Comments
  • Great Customer Service!!



    I purchased 2 tickets for the Vancouver Canucks vs. Edmonton Oilers game last night a couple of days ago on stubhub.com. The tickets were 200 bucks each club 107 row 15. They were supposed to be good seats and being an Oilers fan visiting Vancouver, I was happy to pay the money to see my favorite team in action. They were electronic tickets so I printed them off my computer and then headed off to the rink..... The usher at the gate scanned my two tickets and they both showed that they had already been used by someone else, no entry for me!!! He told me to go speak with customer service,... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    msherlock's Picture   msherlock    0 Comments   Comments
  • Unconscionable business practices



    My daughter is a big hockey fan but as a poor person has only been to one game in her life when a friend took her years ago. So her favorite team was playing nearby and I thought to get her a gift. I ordered 2 hockey tickets and was informed I would get delivery that day. The following day, after sending them multiple emails that the tickets didn't arrive and to please cancel the order. I was concerned that tickets would run out - the game is only 2 days away, and indeed, tickets were scarce by that time. So I bought tickets elsewhere. It was then I discovered that StubHub had... More...
    (Entertainment, Movies, Events)
    ldsheridan's Picture   ldsheridan    2 Comments   Comments
  • Horrible experience and customer service



    I can only urge everyone to stop using stub hub. Please read! I bought tickets to a Maroon 5 concert and paid quite a bit of money and this was my first experience using stub hub. The punchline is my wife, best friend and daughter were not allowed into the concert and stub hub's executive care has not done anything despite repeated phone calls and emails. The tragedy is I am a disabled veteran and saved quite a long time to be able to send my wife to this concert. She doesn't get out very often as we are the parents of an autistic adult. The tickets were a birthday present... More...
    (Entertainment, Movies, Events)
    MarkDrabik7's Picture   MarkDrabik7    2 Comments   Comments
  • PAID MORE THAN DOUBLE FOR MY TICKETS!!!



    Bought four tickets as a surprise for a couple of my besties. StubHub charged me $84.00 per ticket, $33.60 for a service fee and $4.95 for delivery. The actual face value of the tickets were only $35.00! ARE YOU FRIGGIN' KIDDING ME? WHAT A TOTAL RIPOFF! Don't be fooled! Don't purchase from StubHub! And no worries these people will eventually go down in some kind of class action suit, just like Blockbuster!! Trust me, when I get the notice in the mail I WILL join that lawsuit! Try to do something nice and get kicked in the ole' danglers! More...
    (Entertainment, Movies, Events)
    gcarpenter74's Picture   gcarpenter74    2 Comments   Comments

Stub Hub Reviews By Product

 

Stub Hub Comments


Rdl53 says: (5 years ago)
 0
Today 5/2/12 I placed an order for Lady A and Darius R tickets, realizing I made a mistake on the venue I called less than 30 mins later to cancel the order. Come to find out that Stubhub will not help in resolving this by canceling the order. They will help me relist tickets I mistakenly bought(oh yes the seller does not yet have in hand). The level of customer service is far below acceptable and I as well as anyone I can tell will be using a different way of buying tickets. Ticketmaster, ticketsnow, livenation anything but Stubhub!



Lefty14 says: (6 years ago)
 0
I don't know who all these people are writing these insane things about StubHub. I imagine they are all disgruntled ticket scalpers or something. I have been using StubHub for years, both buying and selling, and I have never had a problem with them. Not once. And no, I don't work for them. Every ticket I have purchased has been delivered as promised, with no problems of other people having the same tickets. Every ticket I have sold I have received the money in a very timely manner. Sure, the prices might be high for some popular shows, but I have also found hugely discounted tickets to LA Kings games and concerts. If you don't want to pay, then DON'T. Don't just complain about the high prices, the market sets those. StubHub is awesome. I highly recommend them.



stubhubsucks says: (8 years ago)
 0
Never again. I am out $300 AND missed the show because of these ripoff artists. Do not use StubHub - it is a huge gamble!



sureleey says: (9 years ago)
 0
DO NOT SELL TO STUB HUB

Receiving payment in 7-10 days IS NOT TRUE! It's been 6 weeks now for me and I still haven't received a check. They keep claiming they sent it, and resent it but still nothing. I finally told them to deposit into my Paypal account and now they're claiming they needed time needed to make sure I didn't deposit their check (which they obviously never sent) and will need another 7-10 days to make a deposit into paypal. DO NOT USE STUB HUB to sell!!!!




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